Peer-Initiated Recognition Is
Powerful
© by Bob Nelson
All employees like to be recognized for a job well done, but
recognition from one's peers always has a special significance.
Perhaps this is because such awards are seldom expected. Perhaps it
is because everyone knows managerial favoritism played no part in
the selection. Whatever the reason, you can be assured when
employees select someone from their rank to single out for
recognition and praise, that the recognition is well earned and
sincere.
An example of a peer-initiated reward is described by Tom
Tate, Program Manager for the Office of Personnel Management in the
Personnel and Management Training Division of the U.S. Government.
He tells about the "Wingspread Award," a beautiful plaque engraved
and given to the division's "special performer" by the division
head. After a while the recipient wanted to recognize in turn
someone who was felt to be a deserving colleague. The recipient then
passed the award on to that employee, who later wanted to recognize
yet another peer.
Over time, the award took on great value and prestige because
it came from one's peers. Each employee who received it could keep
it as long as he or she liked, until another special performer had
been discovered. When a recipient was ready to pass it on, a
ceremony and lunch was scheduled. Other examples of peer-initiated
awards include:
-
The Angus Barn Restaurant in Raleigh, NC, has an award
called The People's Choice. Employees vote on a model employee,
the best team player, and so forth.
- At
ICI Pharmaceuticals Group in Wilmington, DE, a peer can nominate a
fellow employee for the Performance Excellence Award for any idea
that helps the business (saves money, increases productivity,
etc.) or for employees who go "above and beyond" the call of duty.
Besides the recognition and visibility, the recipient is given
$300.
- At
Meridian Travel, Inc. in Cleveland, OH, CEO Cynthia Bender has the
company's 62 employees write in their vote for Employee of the
Month. "Managers always have their favorites, but the employees
know who pitches in and helps out," says Bender. "This makes
employees notice others more and develops camaraderie."
Getting employees to recognize others in the company can be
easily encouraged, but it is most likely to happen if a program is
initiated in your workplace.
At Blanchard Training and Development, Inc. there is the
Eagle Award for recognizing employees who do acts of extraordinary
service. Anytime someone performs a work-related favor an employee
can give that person a "hatchling"--a gold sticker of an eaglet plus
a write up about what the person did and why it was of special
significance to you.
Once a person receives 16 hatchlings on a card, he or she is
given an Eagle Award plaque by a group of employees in a brief
ceremony at his or her desk, accompanied by a photo, balloons, etc.
An Eagle Award can also be given for a single outstanding event an
employee performs. The program was announced and explained at a
company meeting, and a small committee of volunteers administers the
mechanics of the program. Employee reception to the program has been
strong, and the benefits to the company have been
significant.
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