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Creating an Environment of Recognition in Your Retail Store
(Downloadable Version Only!)
Most retailers have heard about the importance of employee recognition, but few truly harness its power in their own store. They've heard that it's important to treat employees well and they know that it seems to make sense that they'll never get an employee to treat a customer better than that employee is being treated themselves. Yet 85% of today's workers report they are overworked and underappreciated. Beyond the common sense platitudes, however, they're not sure exactly what the big deal is and what they should be doing differently as a result. SSR had a chance to ask Dr. Bob Nelson, one of the leading authorities on employee motivation and author of 1001 Ways to Reward Employees and The 1001 Rewards & Recognition Fieldbook about the topic and this article features what we learned.