Managers today have to adapt to new circumstances for managing and recognizing performance. Most organizations are flattening and decentralizing, so an employee's manager may be located at a facility in a different state. Work innovations, such as flexible working hours, staggered work shifts, job sharing, and telecommuting are popular. Roughly 40 percent of employees now do some form of telecommuting. Studies indicate that when direct contact between individuals is reduced, trust can drop as much as 30 percent!